Refund Policy

Refund Policy Website and Digital Marketing

  • Full refund: A full refund may be issued only if the project has not been initiated and no design or development work, including discovery/analysis, has begun. This request must typically be made within a very short window, such as 24 to 48 hours of payment.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. If you choose to cancel the project after work has commenced but before completion, you may be eligible for a partial refund. The refund amount will be calculated in proportion to the work not yet completed, minus an amount equivalent to the hours and resources already invested in the project.
  • No refunds: If the project has been completed and uploaded on the server. No refunds will be issued under the following circumstances:
  • The project has been completed and delivered to you.
  • You have approved the initial design mockups, and we have moved into the development phase.
  • The delay or failure to complete the project is due to a lack of cooperation, delayed feedback, or incomplete information provided by the client.
  • Services involve non-refundable third-party costs (e.g., domain name registration fees, server space purchases, premium themes/plugins) which cannot be recovered.

Digital Marketing Cancellation Policy: You may cancel monthly marketing services with a prior written notice of [e.g., 30] days. The cancellation will apply to the next billing cycle, and no refunds will be provided for the current month’s services already in progress or delivered.

Digital Marketing No Refund: Refunds will not be issued based on:

  • Dissatisfaction with campaign performance or final search ranking, as results can vary due to external factors.
  • Changes made to the website by the client or another third party that negatively impacts the services.
  • The service having been fully or partially delivered as agreed in the contract.
General Refund Process and Conditions
  • Initiating a Refund Request: All refund requests must be submitted formally in writing to [Your Email Address] or through your client portal.
  • Review and Assessment: Our team will assess your request based on the terms outlined above and the proportion of work completed. We aim to reach a mutually acceptable solution wherever possible.
  • Processing Timeline: Approved refunds will be processed within [e.g., 15 to 45] business days and issued via the original method of payment.
  • Client Responsibilities Post-Refund: If a refund is granted, you agree to destroy all copies of work, creative assets, or proprietary information provided by us and may not use them in any manner.

Common Scenarios for Partial Refunds:

  • Mid-Project Cancellation (Website): If you cancel after work starts, the provider charges for work done (hours, assets created) and refunds the rest, say 30-70% depending on completion.
  • Missed KPIs (Key Performance Indicators) (Digital Marketing): If SEO/Ads fail to hit agreed targets (e.g., ranking improvement, leads) within a timeframe, partial refunds or future service credits might be offered.
  • Combo Projects: If one part (e.g., web dev) is done and another (e.g., SEO) isn’t started, you might get a refund for the unstarted part.
  • Service Failure: Failure to meet deliverables in the contract.
  • What to Do:
  • Check Your Contract: Review your service agreement for specific clauses on cancellation and refunds.
  • Communicate in Writing: Send a formal, detailed email explaining why you need a refund.
  • Be Specific: Clearly state what wasn’t delivered or why you’re dissatisfied (e.g., “website not functional,” “KPIs missed by X%”).
  • Negotiate: Propose a fair amount based on the percentage of work you feel was incomplete or unsatisfactory.

What Usually Doesn’t Qualify:

  • Dissatisfaction with results (unless KPIs agreed) or minor misunderstandings.
  • If the client provided incorrect info or violated terms.
  • Downloaded reference materials (often non-refundable). 
  • Key Takeaway: Partial refunds are a negotiated outcome, relying heavily on your contract and the service provider’s policy, usually tied to the actual progress and deliverables.
Changes

ACS Digital Marketing may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of our website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at deepaklab86@gmail.com